MasterMindsHRSG Management Consulting – Our client, a leading company, is currently seeking applications to fill the vacant position below:
Job Title: Front Desk Officer
Responsibilities
- Resolve customer complaints via phone, email, or social media.
- Use telephones and other medium of communication to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Inform customers about developments, and new products of the company.
- Take payment information and other pertinent information such as addresses and phone numbers, which must always be up to date.
- Answer questions and educate potential customers on terms of sale,using the frequently asked Questions as guide and reference to the company website.
- Act as the company gatekeeper/ambassador at all times.
- Send reports to management about frequently raised issues by customers from conversations had, Suggest and advise management on ways to mitigate such complaints.
- Keep records and Handle product recalls; that’s there must be report about products highly appreciated by customers
Requirements
- Preferred sex: Female
- Age range: 23-28 years
- Minimum HND or B.Sc in either English Language, Mass Communication, Sociology or any relevant field.
- Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office, such as Ikeja, Magodo, Ogba and any such considered to be close to Berger.
Location: Lagos
Closing Date
24th January, 2017.
How to Apply
Interested and qualified candidates should send their applications and CV’s to: recruitment@mastermindshrsg.com
Front Desk Officer at MasterMindsHRSG Management Consulting
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