IT Support Engineer at an FMCG Company - Ascentech Services Limited

Ascentech Services Limited – Our client, an FMCG Company is recruiting to fill the position below:

Job Title: IT Support Engineer

Location: Lagos

Employment Type: Full-time

Industry: FMCG

Responsibilities

• Research and identify solutions to software and hardware issues.


• Diagnose and troubleshoot technical issues, including account setup and network configuration.


• Installing and configuring computer systems.


• Responding to IT support requests.


• Track computer system issues through to resolution, within agreed time limits.


• Providing technical support on-site or via remote-access systems.


• Offering solutions that meet the needs of the company.


• Refer to internal database or external resources to provide accurate tech solutions.


• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).


• Ensure all issues are properly logged.


• Follow up to ensure their IT systems are fully functional after troubleshooting.


• Repairing hardware malfunctions, software issues, and networking problems.


• Maintaining good client relations.


• Tracking and managing work records.


• Prepare accurate and timely reports

Requirements

• Bachelor’s Degree in Information Technology or Computer Science.


• 1 – 2 years work experience as an IT Support Engineer or Technical Support Engineer in a similar industry.


• Knowledge of web services, API, and IP-based protocols.


• Experience with scripting languages.


• Knowledge of computer hardware and networking systems.


• Ability to diagnose and troubleshoot basic technical issues


• Familiarity with remote desktop applications and help desk software (eg. Zendesk)


• Excellent problem-solving and communication skills


• Ability to provide step-by-step technical help, both written and verbal Good time management skills.


• Good interpersonal skills.


• Ability to troubleshoot complex hardware and software issues.


• Excellent written and verbal communication skills.

Application Closing Date

10th July, 2021.

How to Apply

Interested and qualified candidates should kindly send their CV to:[email protected]using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

source: https://jobcenternigeria.com/it-support-engineer-at-an-fmcg-company-ascentech-services-limited/