Female Front Desk Officer at Pickmeup International Company

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

 

 

Job Title: Female Front Desk Officer (With IT knowledge)

Location: Lagos

Job Description

• Monitor the operation and general activities of customers and drivers.


• Monitor drivers relationship with customers.


• Identifying trends and rending optimum service to customers.


• Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.


• Establish and maintain professional friendly relationship with drivers.


• Collaborate with relevant departments e.g marketing in deploying promos and other activities.


• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.


• Provide weekly report for all activities and department.


• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.


• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

Eligibility

• Applicant must have 0 to 1 year experience with a ride hailing firm with IT knowledge.


• Applicant must have the ability to work to achieve set targets and goals.


• Applicant must have the ability to work in a competitive environment.


• Applicant must posses good computer and telecommunication skills.


• Applicant must be innovative and creative.

 

 

How to Apply

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail

 

Application Deadline  30th April, 2020.

source: https://jobcenternigeria.com/female-front-desk-officer-at-pickmeup-international-company/