Customer Service Representative Intern at Quickmove

Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. Our team of experienced property movers and packers will not only make your move stress-free but also take pride in ensuring your home or office move is done quickly, seamlessly and effectively.

We are recruiting to fill the position below:

Job Title: Customer Service Representative Intern

Location: Lagos

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support


• Work with customer service managers to ensure proper customer service is being delivered.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments and complaints.

Job Requirements

• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt / respond to different types of characters


• Ability to stay calm when customers are stressed or upset.


• Must be available to work occasionally at nights, holidays and weekends


• Familiarity with all of the goods and services offered by the company


• Excellent communication and interpersonal skills.


• Excellent verbal and written communication skill


• Ability to multitask, prioritize, and manage time effectively


• Applicants must be comfortable using computers.

How to Apply
Interested and qualified candidates should send their CV to:hr@quickmove.com.ng using the “Job Title” as the subject of the email.

Note

• Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.


• Applicants must be ready for an interview and aptitude test which will be conducted via skype.

 

Application Deadline   8th May, 2020.

source: https://jobcenternigeria.com/customer-service-representative-intern-at-quickmove/