Garanntor is a privately owned company hosting and infrastructure-as-a-service company. Since our founding in 2016, Garanntor has continually innovated new ways to deliver on our mission: Making it Easy So You Can Focus on Growing Your Business. Based in Lagos, Nigeria. we pride ourselves in providing high quality services and support for each and every one of our clients.
Technical Support Specialist for Web Hosting Company (L1 & L2)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location
Lagos - Job Field
ICT / Computer
Description
- We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
- As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
- Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.
Responsibilities
- Provide live chat support for customers.
- Provide basic customer support through ticketing system
- Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
- Good Knowledge of Web server, Mail server, DNS, FTP, SSH
- Excellent Knowledge in Web Hosting Control Panels such as cPanel, Plesk, Direct Admin
- Excellent knowledge in Server/Website migrations
- Excellent Communication Skill in English (oral and written)
- Familiarity with Linux/Unix command line
- Experience with Windows Server operating systems
- Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
- Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
- Document cases and follow-up on issues from inception through resolution.
- Ability to work flexible hours.
Applicants sho8uld send CVS to hr@garanntor.ng
source: https://jobcenternigeria.com/technical-support-specialist-at-garanntor-hosting-limited/
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