TRANSSION HOLDINGS, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, TRANSSION has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.
The company has set up offices in many countries and regions, such as Dubai, Nigeria, Kenya, Tanzania, Cameroon and Bengal, and even has built a factory in Ethiopia, which has provided great support for all its brands.
TECHNICIAN (MOBILE PHONES ONLY)
CANDIDATE?S KEY ROLES AND RESPONSIBILITIES
Repair minimum of 10-30 phones daily
Arrangement of devices for repair according to fresh-out order
Responsible in solving complex complaints on customer devices
Arrangement of work platforms for easy access of work tools
Follow all basic repair factory standard of repair and operation.
Analyze and evaluate phone faults and recommending appropriate repair according to faults.
Use the engineering work tools efficiently according to company standard
Diagnosing of bad phones for possible solutions using the required devices
Testing of repaired phones before passing to Q.C personnel
EXPERIENCE AND QUALIFICATIONS REQUIRED FOR THE ROLE
At least 0-2 year?s work experience.
Minimum of Bachelor?s degree or its equivalent or above (preferably sciences)
Certificate in engineering is an added advantage
Familiar with basic and general rule guiding mobile phones
Familiar with different models of phones and specifications
Have theoretical knowledge related to electronics
CANDIDATE?S REQUIRED COMPETENCIES AND ATTRIBUTES
Male or female candidates
Preferred candidate would be between the ages of 18-30 years.
Proficiency in MS Office
Good communication skill
Strong attention to details
Hardworking and motivated
Ability to work with little or no supervision
Team player
Excellent time management abilities
Good analyzing skills and numerical/mathematical skills
CUSTOMER SERVICE REPRESENTATIVE
CANDIDATE?S KEY ROLES AND RESPONSIBILITIES
Receiving and registering of phones and accessories using the Carlcare online platform
Responsible in escalation of received phones to collection point for further processing
Ensuring timely delivering of phones to customers
Testing of customers phones after delivery
Checking of bounce repair phones and sending them back for further analysis and repair
Ensuring timely attendance to customers.
Ensuring the downloading of call report to check for phones that are taking too long for repairs
Sending emergency phones on time for repair and making sure it gets back to us for delivery
Provision of feedback forum for customers through online, mail and phone calls
EXPERIENCE AND QUALIFICATIONS REQUIRED FOR THE ROLE
At least 0-2 year?s work experience.
Minimum of Bachelor?s degree or its equivalent or above.
Professional certificates on CRM or related area is an added advantage
Familiar with reception service etiquette standards
Familiar with ethics on receiving and initiating phone calls
CANDIDATE?S REQUIRED COMPETENCIES AND ATTRIBUTES
Female or Male candidates
Preferred candidate would be between the ages of 18-30 years.
Proficiency in MS Office
Good communication skill
Good listening skills
Strong attention to details
Hardworking and motivated
Multi-tasking
Ability to work with little or no supervision
Team player
Excellent time management abilities
Good analyzing skills
TO APPLY
Suitably qualified and interested candidates should please forward a detailed copy of their CV to career.ng2@gmail.com stating the Job title as the subject of the email.
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source: https://jobcenternigeria.com/jobs-at-transsion-holdings-monday-4-march-2019/
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