Online Customer Support Officer at Owens & Xley Consults

Owens & Xley Consults – Our client, a leading Fashion brand, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Online Customer Support Officer

Location: Lekki, Lagos

Job Description

• The Online Customer Support Officer will manage interactions with customers through the company’s digital channels


• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

• Manage customer engagement for all social media platform


• Receive online orders, process orders and ensure the items are delivered to the customers


• Communicates orders to the operations team for delivery


• Prepare daily sales report and submit to the Online Team Lead


• Ensures customer satisfaction at all times


• Resolve customers’ complaints


• Responds to customers enquiries via website or social media with approval from the Business Director


• Create and post content and videos on the social media platforms


• Manages and resolves client complaints


• Follow up on customers to get feedback post service delivery


• Other tasks as assigned

Educational Qualifications

• HND or B.Sc in any related discipline

Experience:

• 1-3 years’ experience in direct sales, digital marketing or customer service


• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills


• Highly analytical with a drive for numbers


• Good networking, prospecting and closing skills


• High level of professionalism


• Result-oriented team player with exceptional motivation and interpersonal skills.


• Relationship management skills and openness to feedback


• Excellent selling, communication and negotiation skills


• Good written and verbal communication skills


• Able to work in a fast pace environment


• High proficiency in MS Office Suite


• Must be able to prepare management reports and correspondence


• Good initiative, time and stress management skills

Work Conditions

• May be required to work overtime


• Job Type: Full time


• Renumeration: N50,000 monthly.

Application Closing Date

5th November, 2019.



How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the mail.

source: https://jobcenternigeria.com/online-customer-support-officer-at-owens-xley-consults/