Job Recruitment at Zarone Techologies Limited, 29th November, 2019

Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Management Technologist Consultant

Location: Lagos

Job Responsibilities

• Researches and implements technological strategic solutions.


• Accomplishes information technology staff results.


• Plans, monitors, and appraises job results.


• Coaches, counsels, and disciplines employees.


• Initiates, coordinates, and enforces systems, policies, and procedures.


• Maintains staff by recruiting, selecting, orienting, and training employees.


• Maintains a safe and secure work environment.


• Develops personal growth opportunities.


• Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.


• Directs technological research by studying organization goals, strategies, practices, and user projects.


• Completes projects by coordinating resources and timetables with user departments and data center.


• Verifies application results by conducting system audits of technologies implemented.


• Contributes to team efforts by accomplishing related results as needed.

Requirements

• Bachelor’s or Master’s Degree in a Computer field


• Two or more years of Management Consulting/IT work experience


• Optional product or system certification.

Skills:

• Technical management


• Technical understanding


• Analyzing information


• Informing others


• Staffing


• Problem solving


• Data center management


• Developing budgets


• Coordination


• Strategic planning


• Quality management.

 

Job Title: Customer Service Officer/Office Assistant

Location: Lagos

Job Responsibilities

• Open and maintain customer accounts by recording account information


• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Maintain financial accounts by processing customer adjustments


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Contribute to team effort by accomplishing related results as needed


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/team sales targets and call handling quotas.


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies


• Go the extra mile to engage customers


• Resolve customer complaints via phone, email, mail or social media


• Use telephones to reach out to customers and verify account information


• Greet customers warmly and ascertain problem or reason for calling


• Advise on company information


• Take payment information and other pertinent information such as addresses and phone numbers


• Suggest solutions when a product malfunctions


• Handle product recalls


• Attempt to persuade customer to reconsider cancellation


• Inform customer of deals and promotions


• Sell products and services


• Utilize computer technology to handle high call volumes


• Compile reports on overall customer satisfaction


• Handle changes in policies or renewals


• Resolve customer complaints via phone, email, mail or social media

Skills

• Product Knowledge


• Quality Focus


• Market Knowledge


• Documentation Skills


• Listening Skills


• Phone Skills


• Resolving Conflict


• Multitask.

 

Job Title: Account Officer

Location: Lagos

Job Responsiblities

• Craft new sales proposals and contract renewals


• Schedule product demos


• Contact customers via email or phone to answer queries or retrieve information about their account


• Update internal databases (CRM) with account details


• Perform back-office sales tasks to support Account Executives as needed


• Research market trends and competition


• Create reports on sales and marketing campaigns


• Maintain digital and physical records of invoices and contracts


• Address payment issues


• Identify new revenue prospects

Requirements

• Work experience as an Account Officer, Account Coordinator or similar role


• Experience in customer service roles is a plus


• Familiarity with Client Relationship Systems (CRM)


• Good verbal and written communication skills


• Time-management abilities


• B.Sc in Marketing, Business Administration or relevant field.

Deadline: 22nd December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only suitable candidates will be contacted.

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source: https://jobcenternigeria.com/job-recruitment-at-zarone-techologies-limited-29th-november-2019/