Front Desk/Admin Officer at Physio Centers of Africa

Physio Centers of Africa is dedicated to providing the highest standard of treatment, servicing a wide variety of clientele from elite level athletes to children or the elderly. Our Physiotherapists have experience with orthopedics, sports-medicine, neurology, pediatrics, geriatrics and home health care. We provide affordable world class wellness care delivered within the local cultural norms.

We are recruiting to fill the position below:

Job Title: Front Desk/Admin Officer

Location: Lagos

Unit: Admin

Reports to: Clinic Coordinator



Job Description

• Welcomes clients by greeting them, in person or on the telephone; answering or directing inquiries.


• Planning and scheduling appointments for new and recurring clients based on physiotherapists availability. Leverages electronic patient management system and Outlook to make appointments for clinic staff.


• Provide clients with intake forms and other documents required. Ensures all clients are aware of appointment and payment guidelines prior to appointment and or receipt of service.


• Assists physios by ensuring that therapy rooms, gym and other areas are ready to intake clients.


• Organizing and maintaining client files and records.


• Ensures availability of treatment information by filing and retrieving patient records.


• Maintains patient accounts by obtaining, recording, and updating personal and financial information.


• Protects patients’ rights by maintaining confidentiality of personal and financial information.


• Process payments from patients and ensure correct utilization of Payments software and tools as well as the tools to record the financial transactions.


• Provide clients with support and guidance as needed


• Providing quality customer service, raising to the attention of his/her line manager and others any customer service issues and queries as well as supporting the resolution of issues.


• Ensures that visitors log is kept, a tracking of number of appointments, new evaluations, purchases and other information is maintained and up to date.


• Support the equipment sales, Home Care and other business units operating within a center by taking orders and assisting on the execution of the order.


• Maintains operations by following policies and procedures; reporting needed changes


• Provide any other support and analyses as may be directed by the clinic Coordinator


• Managing the day-to-day operations of the office


• Liaising with all vendors and suppliers working for the clinic


• Purchasing of consumables and maintaining inventory of assets and equipment Placing and expediting orders for supplies; verifying receipt of supplies. Processes all invoices in the clinic both for staff and sales from equipment store Supervising junior staff

Competency and Skills Requirements

Critical Characteristics:

• Knowledge of customer service delivery


• Bookkeeping and use of accounting software


• Has an entrepreneurial spirit and must be willing to take risk


• Be willing to grow with the business and be adventurous


• A problem solver and can work independently


• Someone not concerned with hierarchy and ready to roll up sleeves


• Good multitasking capabilities


• Good analytical and problem-solving skills


• Good time management skills


• Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications


• Presentation capability.

Minimum Qualifications

• Master’s or B.Sc.


• Minimum of 2 years’ experience in an industry that focuses on customer experience, retail, spa/gym.

Generic Skills:

• Ability to work well under pressure


• Very good interpersonal and team skills


• Excellent verbal and written communication skills


• Customer focus


• Client relations


• Strong organizational skills.

Application Closing Date

8th November, 2019.



How to Apply

Interested and qualified candidates should send their CV to: [email protected] clearly indicating the “Job Title” as subject of your mail.

source: https://jobcenternigeria.com/front-desk-admin-officer-at-physio-centers-of-africa/