Customer Service Officer/Office Assistant at Zarone Techologies Limited

Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer/Office Assistant

Location: Lagos

Job Responsiblities

• Open and maintain customer accounts by recording account information


• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Maintain financial accounts by processing customer adjustments


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Contribute to team effort by accomplishing related results as needed


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/team sales targets and call handling quotas.


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies


• Go the extra mile to engage customers


• Resolve customer complaints via phone, email, mail or social media


• Use telephones to reach out to customers and verify account information


• Greet customers warmly and ascertain problem or reason for calling


• Advise on company information


• Take payment information and other pertinent information such as addresses and phone numbers


• Suggest solutions when a product malfunctions


• Handle product recalls


• Attempt to persuade customer to reconsider cancellation


• Inform customer of deals and promotions


• Sell products and services


• Utilize computer technology to handle high call volumes


• Compile reports on overall customer satisfaction


• Handle changes in policies or renewals


• Resolve customer complaints via phone, email, mail or social media

Skills

• Product Knowledge


• Quality Focus


• Market Knowledge


• Documentation Skills


• Listening Skills


• Phone Skills


• Resolving Conflict


• Multitask.

Application Closing Date

22nd December, 2019.



How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only suitable candidates will be contacted.

source: https://jobcenternigeria.com/customer-service-officer-office-assistant-at-zarone-techologies-limited/