Call Center Executive at Jiji

Jiji.ng is fast-growing Nigerian free online classifieds with advanced security system.We provide a simple hassle-free solution to sell and buy almost anything.

 

Call Center Executive – Ghanian Speaking

Location: Lagos

About
Jiji is the best place to sell anything to real people. It is the biggest free online classified with an advanced security system. We provide a simple hassle-free solution to sell and buy almost anything.

About the Job
We are currently expanding and we need competent Ghanian Speaking – Call Centre Executive.

Your role is to help our customers and vendors have an easy and enjoyable experience with services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Job Responsibilities

• Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales


• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)


• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering


• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc


• You will be responsible to maintain quality assurance standards in all calls


• Disciplined use of CRM system, forecasting and analyzing sales data.


• Regular reporting of KPI’s to management and keeping to targets


• Selling the Jiji services to clients and surpassing daily call targets


• Meeting with set KPIs and KRAs in your job

Profile

• Ability to speak the Ghanian language is a must have


• Passionate about Telesales, customer service and sales


• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.


• Excellent verbal and written communication skills


• Ability to prioritize and handle multiple tasks at any given time.


• Detail oriented, excellent collaborator and Team Player


• Aptitude in problem solving

Benefits and Perks

• A steep learning curve in an innovative industry with plenty of responsibility


• HMO


• Regular get-togethers, team building events, and TGIF


• Great work environment and fun loving with co-workers


• Access to employee loans

Method of Application

source: https://jobcenternigeria.com/call-center-executive-at-jiji/