Thursday, January 14, 2021

Customer Experience Officer at Creditclan Tech Limited



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    CreditClan is a Fully Technology Company with the sole mission of crashing Credit origination turn-around-time to Minutes, no matter the complexity of transaction. With over $65bn worth of consumer credit brokered yearly in Africa between Borrowers and lenders, CreditClan is positioning itself as the go-to Platform-as-a-service for lending operations.



    Read more about this company


     


    Customer Experience Officer



    • Job Type Full Time

    • Qualification BA/BSc/HND

    • Experience 2 years

    • Location Lagos

    • Job Field Customer Care&nbsp



    Description



    • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


    Responsibilities



    • Managelargeamounts of incoming calls.

    • Generate sales leads.

    • Identify and assess customers’ needs to achieve satisfaction.

    • Build sustainable relationships and trust with customer accounts through open and interactive communication.

    • Provide accurate, valid and complete information by using the right methods/tools.

    • Meet personal/customer service teamsales targets and call handling quotas.

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    • Keep records of customer interactions, process customer accounts and file documents.

    • Follow communication procedures, guidelines and policies.

    • Take the extra mile to engage customers.


    Requirements



    • Proven customer support experience or experience as a Client Service Officer.

    • Track record of over-achieving quota.

    • Strong phone contact handling skills and active listening.

    • Familiarity with CRM systems and practices.

    • Customer orientation and ability to adapt/respond to different types of characters.

    • Excellent communication and presentation skills.

    • Ability to multi-task, prioritizes, and manages time effectively.

    • First degree.

    • At least 2 years work experience



    Method of Application



    Interested and qualified candidates should send their CV to: jobs@creditclan.com using the Job Title as the subject of the email.



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  • source: https://jobcenternigeria.com/customer-experience-officer-at-creditclan-tech-limited/

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