Customer Service Officer at Solid Rock Hospital

Solid Rock Hospital (Medical and Dental clinic) is a privately owned and an ultra-modern Hospital with 26 beds located at No. 6 Akinsanya Street Ojodu Lagos. The Hospital was founded on June 21, 1992. It is fully registered with the Corporate Affairs Commission with Registration number: RC. 219842.

We offer both Medical and Dental Services to our clients. Among the services offers include but not limited to; surgeries, General medical services, Obstetrics and Gynaecology, immunization, Family planning, ENT, orthopaedic, Children intensive care services, comprehensive dental care services , inpatient care services, Paediatrics, Ultrasound services/ECG, Emergency services, Ambulance services, Dietetics, Laboratory services etc.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ojodu Berger, Lagos

Responsibilities

• Receive inbound calls from customers; providing information regarding services


• Responds promptly to general inquiries from staff and clients via e-mail and phone calls


• Filling and retrieval of patient records.


• Invoicing and receipt of payments


• Liaise with HMO/NHIS on behalf of patient and take necessary approvals


• Control the traffic flow of patients at the reception area.


• Assist customers by answering questions and solving problems.


• Greets clients on arrival to the Hospital


• Register New Patients (Clients ) on the medical record system software


• Any other assigned task.

Qualifications

• B.Sc in any Social Science or Science course


• Should have a minimum of 2 years Post NYSC.

Knowledge, Skills And Abilities:

• Caring and compassionate nature


• Resilience


• Excellent knowledge of HMO/NHIS scheme


• Good computer skills


• Outstanding organizational and multi-tasking skills


• Excellent Human relational skills.


• Excellent teamwork and people skills


• Ability to use initiative


• Ability to deal with emotionally charged and pressured situations


• Verbal and written communication skills

How to Apply
Interested and qualified candidates should send their CV to: takpa.t@solidrockhospital.com using the Job Title as the subject of the email.

Application Deadline  10th September, 2021.

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source: https://jobcenternigeria.com/customer-service-officer-at-solid-rock-hospital/