Customer Service Representative - South South at Catilas Resources Limited

Catilas Resources Limited – Our client, a leading Commercial Bank, is recruiting suitably qualified candidates to fill the position below:

Customer Service Representative – South South

Description

• Attend to all customer enquiries promptly


• Resolve customer issues and complaints on service related matters


• Receive, evaluate and process customer’s requests promptly and efficiently


• Process opening and closing of customers’ accounts as required


• Carry out customer survey and feedback


• Must have a very good knowledge of the bank’s products and services


• Cross-sell of bank’s products to customers


• Build and maintain long term and profitable relationships with customers


• Deliver efficient and quality customer service consistently.


• Maintain a database for collating useful customer information.


• Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.

Requirements

• OND/NCE in any course with at least Lower Credit OR Merit for NCE holders


• Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings


• Must not be more than 25 years of age by your next birthday.


• Little or no experience in banking.

Skills and Competencies:

• Excellent customer relationship management


• Good Oral & Written communication


• Sales & Marketing skills


• Excellent inter-personal skills


• Problem solving and conflict resolution


• Must have basic knowledge in Microsoft Word and Excel.


• Organized, detail-oriented and can work in a fast-paced environment

Benefits
Salary – Competitive and within industry standard.

source: http://jobcenternigeria.com/customer-service-representative-south-south-at-catilas-resources-limited/