Customer Care Officer at a Leading Bank via Inguest Global Partners Limited

Inguest Global Partners Limited – Our client is a reputable Commercial Bank is seeking to fill the position below:

Customer Care Officer

Job Functions

• They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.


• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.


• Maintain documentation of customer inquiries and responses for future reference.


• Direct or route customer calls to appropriate personnel for assistance.


• Handle dissatisfied customers in a polite and professional fashion.


• Track and follow-up all customer requests in a timely manner.


• Maintain broad knowledge of all company products, services and promotions.


• Identify and implement new process plan to improve customer support service.


• Manage large volume of customer calls in friendly and courteous manner.


• Provide outstanding and exceptional customer service.


• Greet and address customers in a friendly and respectful way.

Requirements
Experience, Qualification and Required Skills:

• Minimum of HND / BSc degree from a reputable institution


• Must have completed NYSC


• Minimum of 1 year of relevant experience


• Not more than 28 years


• Candidate must be very smart


• Excellent communication skills (both written & oral)


• Good interpersonal skills


• Professional, able to maintain confidentiality and ethical behavior

Salary

• Attractive


• Other Benefits: Commission, HMO, Pension, 13th Month and Annual Leave Allowance.

How to apply

Interested and qualified applicants should send their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng with “The Job Title” as the subject of the email.

source: https://jobcenternigeria.com/customer-care-officer-at-a-leading-bank-via-inguest-global-partners-limited/